Frequently Asked Questions

How does the process work?

• Place your service order & add any extras you require.
• Next you'll recieve a confirmation email. You can print this and include it with the package, or write a note with your personal details to place inside.
• Safely package up your item(s) and return it us: 

You Buy We Clean

449 Downham Way

Bromely

BR1 5HS

• Tracked/Signed postage is recommended.
• Once we recieve your item we will begin your service.
• Once completed, we will contact you to organise a day to return your item(s).

What Services Do You Offer? 

• Premier Clean 
• Clean & Colour Touch Up 
• Full Clean & Colour 
• Bags 

How Long Does It Take? 

• All services take around 3 - 7 Days - Some may take more depending on the amount of work required. We will let know when we recieve your items.
• Bags - We will advise you on your bag timeframe, as each job is quoted individually.

How Do You Clean The Shoes? 

Unfortunately this is a closely guarded secret of You Buy We Clean. But rest assured, your shoes are in skilled hands. Our combination of methods, will bring your items back to an amazing condition.

How Do I Make A Complaint? 

Don't hesitate to contact our team on youbuyweclean@outlook.com for assistance, or to discuss an issue. 

Can I Cancel My Order? 

If you cancel your order prior to posting items to us we can offer a full refund. 

You can't cancel your order if we have already recieved you items, as the cleaning process will have been started. 

Contact our team on youbuyweclean@outlook.com regarding cancellations.

Do You Offer Discount's On Bulk Cleans?

Yes, we can provide a personal quote if you want to get all your shoes cleaned at once. Contact our team on youbuyweclean@outlook.com and we can provide a personal quotation for a bulk clean.